Contact Customer Support: Reach out to our customer support team within 14 days of receiving your order to initiate the return process. You can contact us via email or through our website’s contact form.

Provide Order Details: When contacting us, please provide your order number and the reason for the return. This will help us process your request efficiently.

Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include all original packaging, tags, and accessories.

Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.

Tracking: We recommend using a trackable shipping service to return the item. This will allow you to monitor the status of your return.

Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange according to our return policy.

Please note that certain items may be ineligible for return or exchange, such as personalized or custom-made jewelry. Refer to our returns policy for more information.

If you have any questions or concerns about the return process, feel free to contact our customer support team for assistance.