Frequently asked questions

#help you everytime FAQs

Q1. What personal information do you collect when I make a purchase?

We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase on our website.

Q2. How do you use the information collected from customers?

We use the information collected to process orders, fulfill purchases, and provide customer support services.

Q3. Will my email address be used for marketing purposes?

Your email address may be used to send you updates, newsletters, and promotional offers. You can opt out of receiving marketing communications at any time

Q4. Do you use cookies on your website?

Yes, we may use cookies and similar technologies to personalize your browsing experience, analyze website traffic, and track user preferences.

Q5. How do you protect my personal information?

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Q6. What encryption method do you use for payment transactions?

All payment transactions are encrypted using secure socket layer (SSL) technology.

Q7.How long does it take to process orders?

Orders are typically processed and dispatched within 1-3 business days of payment verification. Orders placed on weekends or holidays may experience slight delays.

Q8.How long does shipping take?

Shipping times depend on the shipping method selected during checkout and your location.

Q9.How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Q10.What should I know about customs duties for international orders?

For international orders, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

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